FREQUENTLY ASKED QUESTIONS
What are your rental prices?
Rental prices are not posted online because they vary by location. Please reach out to us directly to address your pricing questions and give you a custom quote for your event.
How can I reserve the items I am interested in renting?
To reserve your dream rentals, we would require a signed contract, Terms and Conditions, CC Authorization and 50% non-refundable deposit. Since our rentals are first come first serve, we promise to work quickly with you on creating a quote you feel comfortable booking. Afterwards we can of course still make minor adjustments and additions to the quote depending on availability.
What is your minimum order requirement?
The minimum for California is $1000 and for Mexico is $350.
Can I come to your warehouse to look around?
Yes! Our Southern California Showroom is open Monday – Saturday, but we do ask that you please call ahead for an appointment. We want to make sure someone is on-hand to show you around and answer any questions.
Can I pick up an order from your warehouse?
Yes! We welcome Will Call/Pick Up orders Monday-Friday. Note, orders under $1,000 can only be placed within 30 days of your event.
My florist would like to pick up all of the floral containers a few days early so she can arrange flowers ahead of time. Is this okay and is there an extra charge?
Yes, we do allow early pick-up of floral containers by your florist (provided they are available), and no, there is no extra charge.
I noticed your company headquarters are in Southern California. Do you deliver elsewhere?
Yes! We deliver to everywhere in California. Feel free to contact us for a personalized quote.
Can you style my event when you deliver my order?
Yes! We offer affordable day-of styling services by our Award-Winning Design Team. Please see our Services page for more details and let us know your needs.
Am I responsible for items that are stolen or damaged at my event?
We require a credit card for loss or damage, and if items are not returned or returned damaged, you will be charged for either the repair or replacement of the item.
Do you offer a discount for charity events?
Yes, we do! Please contact us and we’ll be happy to help.
I am planning a photo shoot which I plan to have published. Do you ever collaborate on or offer a discount?
Often times we do. We’d love to hear about your project. Please email us with specifics and we’ll let you know how Archive can participate. We do ask that hard costs are paid in full.
I have some unique decor for sale. Are you interested in buying?
Always! Please email your photos and price list to email@example.com.