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FAQ

1. What are your policies for events impacted by COVID?

2020 was a difficult year for all, And ‘21, ‘22, and ‘23 continue to present challenges that require unique policies that we are determined to uphold to ensure we can still party together safely!

Postponements:

In order to properly service postponed 2020 orders and new orders, we are adding a $250 charge during “Blackout” dates during any weekend in Spring, Summer or Fall 2021-2023. This charge covers additional safety requirements needed to service all the orders during our peak season.

Please also keep in mind that your original inventory might not be available on the new date but we will do our absolute best to find replacements that are similar aesthetically and comparable in price to keep the same original inventory total.

Surcharge

Due to the high volume of events this season, we currently have a 10% service charge added to events on weeks that are completely booked this fall ( 2021). In these circumstances, we must outsource help to get your order packed and delivered which is substantially more expensive and therefore, we must charge an additional fee.

Vaccination/COVID Tests

By law, our staff is not required to be vaccinated, but we do ask them to remain masked, wear gloves and maintain proper social distance as much as possible for the duration of your delivery.  If your venue requires our delivery team to show a negative COVID test, we are happy to do so, however, 30 days notice is required and $50 will be charged per test for rapid tests + $250 for PCR tests.

If you do not provide us 30 days notice and still require testing or vaccination then we will need to add an additional $500 rush fee charge to have our employees tested or vaccinated in time.

2. Where can I locate your rental prices?

We have updated our website (www.archiverentals.com) to help streamline the process of getting you a quote ASAP! You can now click through and see quantities and pricing item-by-item.

3. I’m an Archive fan and want to play around with options. Now what?

You can now easily create a wishlist on our website and one of our designers will reach out to you within 24 hours with pricing and available options! Or just give us a call at 888-902-5993 to be connected to a Designer. We always love hosting guests in our showroom as well; please give us a call to schedule an appointment!

4. What does the design consultation consist of?

We offer design consultations with one of our talented design representatives who will help get you started on nailing down your style/aesthetic/color palette/rental needs. From there you also have the option of further design services such as walkthroughs, design boards, mock ups, and styling. Please discuss with your design rep for more details! Additional time for these design services are subject to an extra fee.

5. Can I come to your warehouse to look around?

Yes, we love visitors! Our San Clemente HQ and Playa Del Carmen warehouses are open Monday – Friday (requests can be made for a weekend appointment), but we do ask that you please call ahead for an appointment. We want to make sure someone is on-hand to show you around and answer any questions you might have.

6. Can I see a mock of my décor selections pre event?

Of course! We ask that you provide us with at least a week’s notice to prepare our showroom with your order selections. Please inquire with your Archive Designer for an appointment.

7. How far do you deliver?

Our San Clemente warehouse delivers anywhere in California and surrounding states, and our Playa Del Carmen team delivers within the Riviera Maya. Check out more cities we service here. Don’t see your city listed? Don’t worry! Our team loves to travel and deliver to new places. Please inquire!

8. How do I reserve my order?

To reserve your dream rentals, we require a signed contract, Terms and Conditions, and a 50% non-refundable initial payment (100% non refundable deposit for orders less than 30 days out). Since our rentals are first come-first serve, we promise to work quickly with you on creating a quote you feel comfortable booking. Afterwards, we can of course still make minor adjustments and additions to the quote depending on availability.

9. Do you have a minimum?

For delivered orders our rental minimum changes based on event location and whether the event date is during peak season or off peak season. Please inquire with an Archive designer to find out! Currently, CA has a $2500 minimum order for delivery, but you can almost always have the option to will call if you can’t meet the minimum.

10. Can I pick-up a will call order from your warehouse?

We welcome Will Call orders Monday – Friday 10 AM – 2 PM. Note, minimums may apply depending on date of event.

11. Do you offer day-of styling?

Our Award-Winning Design Team loves attending events to ensure each Archive piece is set up properly, allowing you to enjoy what matters most – your event! An onsite stylist does acquire an additional fee and ranges based on the location of the event and the time required. Typically there is a $300 styling fee plus mileage. Please inquire with one of our designers for exact pricing!

12. Oops, I broke it. Now what?

Archive knows that things happen beyond the usual wear and tear and wants all our customers to enjoy as near to a worry free experience as possible. Archive charges a modest fee equal to ten percent (10% ) of the total rental fee (Worry Free Fee) which is indicated on the Rental Items List. Archive agrees to waive claims for accidental spills or other incidental damage, and loss of items up to the value of this fee. This is not coverage for damage due to neglect or misuse ( example: Rental Items left out in the rain uncovered and unprotected: or candle holders, linens or lanterns with wax); nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance or shortages. All broken or damaged items must be saved and returned to Archive for the waiver to apply. Fee does not cover gross negligence or egregious damage such as tears, burn marks, punctures and stains.

13. Shoot, I don't see what I'm looking for.

Lucky for you, we thrive off the hunt! If you’re looking for something that you would love to incorporate into your event and can’t find it on our site…let us know! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.

14. Will you sponsor my event?

We have set aside a fixed budget to participate in sponsorships per year. We reserve months when weekday events are slow to partake in providing rentals. However, we do ask that hard costs are paid in full. If you think Archive would be a good fit to sponsor your cause, please contact us and let us know about the event. We will evaluate the mood board and the timing to see if it’s something we can accommodate.

Didn't find what you were looking for?

Send us an email here or give us a call at our office! We’d be happy to assist you further! 888.459.6598