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FAQ

1. What are your policies for events impacted by COVID?

We completely understand that 2020 has shook normal event proceedings to the core and have adjusted our policies to ensure we can still party together safely!

For postponements in 2020: We will absolutely move any paid order to another date in 2020.

For postponements to 2021: In an effort to honor events that were originally booked for 2021 but still allow the capacity for 2020 events to snag new dates we are adding a $250 charge during “Blackout” dates (Weekends during July 1 – Nov 30). This charge covers additional safety requirements needed to service 2020 and 2021 orders during our peak season.

Please also keep in mind while moving your event date that your original inventory might not be available on the new date but we will do our absolute best to find replacements that are similar aesthetically and comparable in price to keep the same original inventory total.

2. What are specialty rentals?

Specialty rentals are geared towards clients who want to break from the normal and design an event that is as unique as they are! We search all over the world for vintage and modern design-forward pieces to raise the bar in event styling. We are not interested in doing what has been done before; but rather, something fresh and memorable.

3. Where can I locate your rental prices?

Rental prices are not posted online because they vary based on location delivered to. Please reach out to us directly to address your pricing questions and we will give you a custom quote for your event.

4. I’m an Archive fan and want to play around with options. Now what?

There are a number of different options to start the proposal process. You can easily fill out a Wishlist through the website, request a quote through the contact form on the website, or just give us a call at 888-459-6598 to be connected to a Designer. We always love hosting guests in our showroom as well; please schedule an appointment Monday – Friday.

5. What does the design consultation consist of?

Each Archive Designer will be happy to assist you with a hour of consultation to make your event as unique as you. As time allows during this period your Designer will make recommendations on products to fit your aesthetic, create a moodboard and/or meet you in person for a mock at one of our warehouses. Additional time for these design services are subject to an extra fee.

6. Can I come to your warehouse to look around?

Yes, we love visitors! Our San Clemente HQ, Austin, TX and Playa Del Carmen warehouses are open Monday – Friday, but we do ask that you please call ahead for an appointment. We want to make sure someone is on-hand to show you around and answer any questions you might have.

7. Can I see a mock of my décor selections pre event?

Of course! We ask that you provide us with at least a weeks notice to prepare our showroom with your order selections. Please inquire with your Archive Designer for an appointment.

8. How far do you deliver?

Our San Clemente warehouse delivers anywhere in California and surrounding States, our Austin team services all of Texas and our Playa Del Carmen team delivers within the Riviera Maya. Check out more cities we service here. Don’t see you city listed? Don’t worry! Our team loves to travel and deliver to new places.

9. How do I reserve my order?

To reserve your dream rentals, we require a signed contract, Terms and Conditions, and a 50% non-refundable deposit. Since our rentals are first come-first serve, we promise to work quickly with you on creating a quote you feel comfortable booking. Afterwards, we can of course still make minor adjustments and additions to the quote depending on availability.

10. Do you have a minimum?

On weekends the minimum is $500 for a will call or delivery order. Exclusions may apply so please inquire with your Designer if you have any specific questions.

11. Can I pick-up a will call order from your warehouse?

We welcome Will Call orders Monday – Thursday 10 AM – 3 PM and Friday 10 AM – 2 PM. Note, there is a $500 minimum for weekend orders. Exceptions may be applicable.

12. Do you offer day-of styling?

Our Award-Winning Design Team loves attending events to ensure each touch is set up properly, allowing you to enjoy what matters most – your event!

13. Oops, I broke it. Now what?

Accidents happen and that’s why we have a “Worry Free Fee”! Your Archive Designer can go over all the details with you, but the gist is, any accidental spills or other incidental damage will be covered up to the value of this fee.

14. Shoot, I don't see what I'm looking for.

Lucky for you, we thrive off the hunt! If you’re looking for something that you would love to incorporate into your event and can’t find it on our site…let us know! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.

15. Will you sponsor my event?

Often times we will. We have set aside a fixed budget to participate in sponsorships. However, we do ask that hard costs are paid in full. If you think Archive would be a good fit to sponsor your cause, please contact us and let us know about the event. We’ll do our best to accommodate your sponsorship needs.

Didn't find what you were looking for?

Send us an email here or give us a call at our office! We’d be happy to assist you further! 888.459.6598